Precision Tech & Appliance
Privacy Policy
At Precision Tech and Appliance, we are committed to protecting your privacy in accordance with the Australian Privacy Principles. This policy outlines how we handle personal information for our homeowner, landlord, and small business clients in Adelaide.
1. What Information We Collect
We collect information necessary to provide appliance and electronics repair services, including your name, contact details (phone and email), service address, and details regarding your specific appliance or system issues.
2. How We Use Information
Your information is used solely to schedule repairs, provide technical support, process payments, and communicate regarding your service requests. We do not sell your personal data to third parties.
3. Cookies and Tracking
Our website uses cookies to improve user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though some site features may become unavailable.
4. Third-Party Services
We may use third-party tools for payment processing or business analytics. These partners are required to maintain strict confidentiality and protect your data according to Australian law.
5. Data Storage and Security
We implement industry-standard security measures to protect your digital and physical records. Information is stored securely on protected servers and strictly handled by authorized personnel only.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Australian tax and consumer protection laws.
7. Your Rights Under Australian Law
Under the Privacy Act 1988, you have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date.
8. Contacting Us
If you have questions about this policy or wish to exercise your data rights, please contact us at contact@precisiontechappliances.com.au or call 0489 246 026.
9. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Privacy Policy
At Precision Tech and Appliance, we value your privacy. This policy explains how we handle your personal information when you use our appliance and electronics repair services in Adelaide. We've written this in plain English to ensure homeowners, landlords, and business clients understand their rights under Australian privacy laws.
What information we collect
We only collect information necessary to provide our repair services. This includes your name, contact details (phone and email), service address, and details about the appliance or electronic item needing repair. If you are a landlord, we may also collect agent or tenant contact details to arrange access.
How we use information
Your information is used to schedule appointments, provide repair quotes, complete technical work, and issue invoices. We may also use your contact details to follow up on your satisfaction or provide warranty support for parts installed during the repair.
Cookies and tracking
Our website uses basic cookies to improve your browsing experience and help us understand how visitors use our site. These cookies do not identify you personally unless you voluntarily submit a contact form with your details.
Third-party services
We do not sell your data. We only share information with third parties when essential—for example, with parts suppliers to verify warranties or with payment processors to handle your repair fee. These partners are also required to keep your data secure.
Data storage and security
We take security seriously. Your digital information is stored in password-protected systems, and physical job records are kept in secure office facilities in Modbury. We use industry-standard encryption to protect any sensitive payment information.
How long we keep information
We keep your records for as long as needed to provide our services and meet Australian tax and consumer law requirements (typically seven years for financial records). Once no longer required, we securely delete or destroy the information.
Your rights under Australian privacy law
You have the right to ask for a copy of the personal information we hold about you and to ask us to correct it if it's wrong. You can also ask us to delete your information if it is no longer required for legal or service purposes.
Contacting us
If you have any questions about your privacy or wish to access your records, please contact our Privacy Officer at contact@precisiontechappliances.com.au or call us on 0489 246 026. You can also visit our workshop at 16 Brigalow Ave, Modbury 5092.
Changes to this policy
We may update this policy occasionally to reflect changes in our local business practices or Australian law. Any updates will be posted here on our website.